Position: Progressions Officer
Salary Banding: £20,000-£22,000
NWR are working on behalf of an award-winning employment and training provider that has been supporting people into employment and training since 2000. They have helped to improve the lives of over 30,000 individuals and they have supported over 6,000 businesses to recruit and upskill employees to reach their potential.
With success comes growth, and my client is looking for a Progressions Officer who will be responsible for supporting clients in their career journey as well as supporting them to access suitable learning and training opportunities.
As a Progressions Officer, you will be responsible for supporting learners in deciding the next steps in their career, from considering training opportunities to starting work. You'll explain the options available to the customers, helping them to make informed choices about their future.
By supporting with information, advice, and guidance (IAG) on education, training and work opportunities including apprenticeships, you will monitor and support their next steps by either enrolling them onto their next learning program or helping them to get into work.
We are looking for candidates who are confident establishing a rapport with clients from a range of backgrounds, possess excellent organisational skills, the ability to meet targets and deadlines and most importantly - have a passion to enrich customers lives by helping them on their career and skills journey.
The Progressions Officer may work with individuals or groups in a variety of settings.
Tasks generally involve:
- Supporting learners to source suitable progression routes and assist with a smooth transition into the learner's chosen destination
- Managing a caseload, which is often comprised of a varied client group using short drop-in interviews, an extended interview, or a series of face-to-face interviews
- Sourcing, building, and maintaining information resources on education, training, and work in order to signpost clients to the information that they need
- Collecting, updating, and producing information on local opportunities or in a particular employment sector that will positively impact the caseload
- Referring learners to other agencies, such as government agencies, learning and training providers or specialist organisations, and advocating on their behalf where necessary
- Liaising closely with welfare, finance, and careers services
- Undertaking outreach work, such as visiting community groups to talk about learning and work opportunities for your caseload
- Planning, coordinating, and attending events and jobs fairs to market opportunities to prospective learners
- Meeting targets and reporting to funders and the management team
- Developing and maintaining a network of contacts with other providers of IAG, joining relevant professional associations where appropriate to support progressions
- Undertaking administrative tasks, such as maintaining client records, conducting audits, recording statistical data, and producing management reports
Skills, Knowledge and Qualifications required:
- To hold or willing to successfully complete Level 3 or above Information, Advice & Guidance qualification
- Excellent communication and interpersonal skills
- Ability to establish a rapport and work with clients from a range of backgrounds
- Assertiveness and the ability to remain calm under pressure
- Presentation and facilitation skills
- Listening and questioning skills
- Ability to work well as part of a team, but also to work independently, using your initiative
- Organisational skills with the ability to prioritise tasks and manage time effectively
- The ability to meet targets and deadlines
- Administrative skills including writing reports, maintaining accurate records, and using IT
- The capacity to research and manage large amounts of information
We (NWR) look forward to receiving your application