Title: Apprenticeship Operations Manager
Location: Norwich (Flexible working between office & remote - more office based in first few months)
Salary: circa £35,000 - £45,000 doe
There's a lot to be said at the moment around whether a national, multi-focused training provider is still a better proposition over the emerging niche/specialist providers. My thoughts? If you can identify a niche, become an expert in that field, and deliver quality training to your learners and employers then you will flourish in today's apprenticeship market. This is what employers are looking for now a days, and where a provider can be highly successful regardless of their size.
This is what these guys have done. They are a small outfit, and they defined their specialising to be Financial Services & Insurance a few years back and since have seen the business develop and grow.
They work with small and big name employers across the UK, with some fascinating prospective employers in the pipeline as well.
They are the preferred training partner to the CII (equivalent to ILM/CMI for the Insurance market) which has excelled them as a business. So much so many of their clients are inbound leads.
Their growth plans going into 2021 are set to double the business in size. This is why we need to hire an Operations Manager into the business.
You have the opportunity to join the business at the start of their next growth phase, so you will also grow with the business.
Don't worry you do not need to be a financial services expert. However, you do need to be an apprenticeship expert and be up to speed on all things standards, funding, and compliance.
This is a new role within the business, and at the start it will involved getting a few processes in place that will allow the business to grow without major speed bumps. You'll have oversight over all staff (circa 15 currently), this includes Training & Delivery, Admin, Sales, Funding/Compliance. All of which are set to grow.
You'll be reporting straight into the MD and have oversight of much of the business from an operational point of view so you will need strong leadership skills. They do not have a micro management culture, quite the opposite in fact, but performance management will still be high on your agenda.
What will also be key is working with data. I don't mean you can work of the mean average using excel, I mean you must know your numbers, how this impacts the business, identify trends and act on them before they impact operations.
An oversight of compliance, funding etc is great, including an understanding of what a Quality Training provision looks like - this is self explanatory really.
These guys really are a great little business, with a clear identity and focus, that will continue to grow in their market space.
Get in touch and we can speak some more.